5

I wish google had a 10/10 rating - that's how good my experience was. The team at Integrity was upfront and honest about the work, had an unbeatable quote, and finished the job ahead of schedule. While that's great for business the best part was when Darrell stood up and shook my hand. in a world of screens and emails it was a welcomed change. Will be returning.

Thank you for taking the time to leave such kind thoughts. I'm happy we were able to take care of your needs quickly, and get you back on the road safely. I immediately reached out to Darrell, praised him and let him know what a good job he's been doing. I encouraged him and reminded him how much of an impact the simple acts of kindness and respect can have. Thank you for counting on us. Please refer your friends and neighbors to us.

- Integrity Auto
5

Excellent service! Thanks to Darrell and the crew for the top quality service on my Saab. The staff and crew are very professional,polite and explain in full detail what service is recommended and how it will be performed. The estimated cost is set in stone which is what i liked best, no hidden costs or extras needed. Another plus in my book is they follow up after the work is completed to make sure it is up to their high standards. Thanks again for being up front, honest, and professional.

Hello, Todd! Thanks again for allowing us the privilege of helping to get you back on the road safely in your Saab! It has been a true pleasure taking care of you. I hope that you'll continue to use us for routine maintenance such as oil changes, and of course, we'll continue to keep our eye on what's important to YOU should the need arise for additional repair service in the future. Please tell others about us, and drive safe! - The Team at Integrity

- Integrity Auto
5

Finally, a car care center that literally lives up to their name! Integrity Auto is awesome, they saved my day from being ruined. Friday started with my exhaust breaking beneath the passenger seat of my car and having to be dragged the rest of the way to work at 4:30 am. Happy Friday to me! I fortunately work down the road from them and decided to call when they opened. To my surprise, they not only got me in, they came down and got my car so I didn't have to leave work. I told them upfront I was on a budget and they inspected things and got back to me quickly. I was able to get my exhaust repaired, replace front brake pads (I knew I needed these) and diagnose a check engine light all for well under my budget! They didn't try to jack up the price by insisting I needed rotors done, they told me they were still good which is plausible as I don't drive a lot (2018 Cobalt with 42,700 some miles). A job well done and without breaking the bank. Also, the most polite and courteous staff I have ever met. They have my business for all my future car care needs and I will recommend them to everyone!! Thanks for bringing back honesty and INTEGRITY to the car care industry!! :) 04/15/19 Just wanted to add some additional feedback on my latest appointment. Once again Integrity Auto lives up to its name. My check engine light came on again for another issue, this time the Vapor Canister and Vent Valve. I got the estimate and approved them to do the work. When I went to pick up my car, they told me the vent valve had actually come as part of the vapor canister and it ended up being more than $100 dollars less than expected. They could have totally taken advantage of me and I would have been non the wiser, but they didn't . Honesty goes a long way in my book (and pocket book this time) and Integrity has my business for as long as I own a car. Thanks again for a great job!!!!!

It's been our pleasure helping, Sherry. Thank you for the kind review. Please know, if we ever let you down, we're always open to doing what we can to make things right. In the meantime, I'm glad things worked out well for you with your exhaust issue. Glad to be able to put you back on the road quickly. Please tell your co-workers, yes? Drive safe!

- Integrity Auto
5

These guys do great work. I've taken two different vehicles to them to have some work done. I found them to be upfront, honest, and great with communication. Most importantly they fixed the issues with great professionalism. My experience has been "Integrity" is not just a name on the door with these guys. It seems to be how they conduct business. They have earned all my future business.

Your words have been well-received with humility, Chris. I appreciate that you've had a good experience with us, and I look forward to taking care of you again anytime in the future should the need arise for other repairs or even routine maintenance. Please tell others about us, and make sure and tell them to let us know you sent them. Drive safe!

- Integrity Auto
5

The staff at Integrity Auto Care was much more than I expected. As a female, I immediately feel like I am going to end up paying too much, be pressured to fix things I had not intended, and talked into unnecessary service and upgrades. Phil and Chris put me at ease right away. They didn't charge to read my "check engine" codes, gave me all of the information and their recommendation. There was no pressure to have my car fixed there - I was given the time to decide what I wanted to do with the information I was presented. It was going to be about an hour, so they shuttled me back to work so I didn't have to wait. They found something else wrong while fixing my oxygen sensors. They called and told me exactly what they found, but again, no pressure to have it fixed. I said I would have my husband take a look at it. While most places would then scoff at the idea of someone else doing the work they could easily charge for, they told me to have him give them a call if he needed any further explanation of the problem. While dropping money into a vehicle is seldom a planned or pleasant experience, Integrity's professionalism, genuine care for the customer, and overall painlessness was refreshing, welcoming, and frankly - unexpected. I would give 10 stars if I was able. :-)

5

Took my car in without an appointment when I had a major brake failure. Got it repaired in just a couple of hours after I explained why I needed it so quick. Price for the work done and parts needed was better then I expected to pay. They also followed up with calls and offers for any additional work I may have needed.

Danny - you're too kind! Thanks for counting on us to get you back on the road in a hurry! I'm glad you gave us the chance to be of service, and I hope you'll continue to count on us in the future for everything from a simple oil change, maintenance, and any unfortunate repair service you might require. Please tell your friends about us?

- Integrity Auto
5

This review is long overdue. Probably about 6 months ago our 4Runners brakes completely gave out. I work in Stow so I was pretty much stuck. I called around to places that people recommend it to me. None of them could get me in. I found Integrity myself. I'm very glad I did. They got me right in even though they were busy. They finished the work in one day. Everybody was super friendly from the first phone call till when it came time to pay. Heck I even got a Christmas card from them. That's unheard of! This is a fantastic business and I would encourage anybody who needs service on a vehicle to go there.

Frank - taking care of your 4Runner was certainly our pleasure. I realize you're not in the area all the time, but I'm glad you know there's a place you and your team can stop for honest, professional service - just like in days gone by. Drive safe, Frank, and please tell your friends and coworkers to call us and let us know you sent them!

- Integrity Auto
5

Hey Michael! As always, it was a pleasure to see you today. I appreciate that you took a moment to leave us 5 stars, and I want you to know that we never take for granted, the trust you put in our team. I also want to thank you for being so easy to work with, even in light of having had to admit to you that we owed you and your awesome Oregon car some more attention. We're not perfect for sure, Michael, but I'm eager to continue to show you that we're grateful for your business, and more than a little interested in making sure you always leave our shop satisfied that we've stood behind our parts & services. Please continue to count on us, refer your friends, and of course - drive safe, brother.

- Integrity Auto
5

Hi Kathy! Thanks for leaving us a rating! If you'd like to discuss your visit with me in more detail, or have any questions about how your concerns were addressed, please feel free to send me an email at: [email protected] Thanks again! Drive safe!

- Integrity Auto
5

Kyle, it was my pleasure to have met you today. I'm glad to know that you had a positive experience with us. Please drive safe on your trip to Florida, and always know that we're here for you anytime you're in the area.

- Integrity Auto
Integrity Auto is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Integrity Auto (330) 689-2100 if you have any issues in accessing any area of our website.