One of my worst experiences ever, wasted my time and tranquility and charged me on the higher end for making a wrong diagnosis in the first place! After keeping the car for 1.5 week got a call that problem in transmission and will need a specialist, Didn't help with facilitating the transfer or making communications And the battery was dead at time of providing the keys for keeping the door open all the time while working on it without heads up and charged on the higher end for inspection and didn't provide back the old part that was needed later to build the transaxle and their diagnosis was wrong in the first place I'm Not happy with their service for obvious reasons and do not recommend this shop Reply to his comment: No this is not correct, the vehicle was not inspected the first day Arrived to their shop Thursday Morning, on Friday you reached back saying they will need more “in depth” look to decide how to proceed and give an answer, and it has to stay over the weekend. On Tuesday the shop reached back that they believe there was contamination and at least the inner seal is compromised and it will need transmission specialist, After agreement Phillip reported he will reach to transmission shop that he trust but he has not reached back to me, when I called the store they reported no one reached to them. I ended up towing The vehicle once more to transmission specialist and the old transaxle was not present in the vehicle after inspection there was no concerns at all to the transmission and the earlier diagnosis wasn’t correct, they were able to address the transaxle problem after I brought the old one, and life is good without any problems To claim your shop as an an excellent repair shop you don’t need this long to provide a diagnosis that will end up being wrong and charge on the higher end for it, you should know your limits from the beginning and work more on after repair service and build trust. The shop provided me with the vehicle with dead battery without heads up Its your job as a shop to take care of your customers vehicles and you are not doing a favor, especially if you fail to provide the needed service if you are claiming excellent service and want to charge on the higher end. You did not do your job for the charge you took of being professional, excellent and ensure the vehicle of your customers are safe and getting the services it needs Good luck to integrity in their career And I believe they should work more on transparency about their limits, improve their experiences and after repair service.
Such a shame that after bending over backwards for Abdullah he's still unhappy. His vehicle arrived with an axle snapped in 3 pieces because he neglected to service it for many weeks. On arrival, we got him in THE SAME DAY for the brief, free inspection we offered. Despite him continuously nagging and asking for a GUARANTEE that his transaxle was just fine, we still endeavored to help. He approved the installation of the axle at a much higher cost than what he was eventually charged. We cautioned him (in writing) that he should proceed carefully as with well over 200K miles on his car, this event may very well have also caused damage to the transaxle, if only the inner seal where the axle installs. At that time, we discounted the time spent on his vehicle to only what time was spent, and suggested he NOT ask us tp proceed, but to find a shop with more specialized experience with the Lexus transnaxle. I even called two separate transmission shops asking them to reach out to him, and that I though he might be better served in this case, with them. He repeatedly called, wasting our time on the phone for days while his car sat idle in our parking lot awaiting HIM to have it removed. He was upset that I "couldn't do more" for him, and I assured him that I'd rather make sure he was in the right place, as we aren't a full service transmission shop. So as it turns out...another shop put in the axle, and he's represented that "everything is just fine". So I ask - what is the problem? Abdullah should be ashamed of himself for so selfishly wasting other people's time, even in the face of meeting someone who truly cares for others...even enough to turn away work. I hope Abdullah is happy at his new shop, since we don't think it's a good idea for him to return here, either. We will continue to wish him well, but alas....you just can't make everyone happy.
- Integrity Auto