My van had several issues, most notable was a significant shake in the steering, and a heavy pull to the left while driving, among other things. I worked primarily with Chris and Phil. I had them inspect the van, and they gave me the detailed report on all the issues they found. I expressed my interest in getting as much information as I could and they even walked me out to point out and explain each issue on my van so I could see for myself. I was on a tight budget, and they gave me an honest recommendation for repairs with that in mind, and the pros and cons of each choice - and allowed me to pick and choose what I wanted them to do. They also advised me that other issues may arise - no one can promise a 20 year old van won't have it's unpredictable little bumps along the way. I took a few days to think on it and do some research and shopping around. The price they gave me was the best I could find on all counts but the alignment, which was $30 cheaper at another place nearby. But they were the ones to mention this, and even had the address and contact info if I wanted to go there for that. In the end I went with the recommended repairs, though I left a couple items off. They charged exactly what they quoted me for all the work I wanted done, did just what I asked to have done, and 4000 miles and a month later, I have had no resurfacing of the issues they remedied. I was only in town for a couple weeks, but I would make these guys my regular shop in a heartbeat. I drove that van to Washington state over the next couple weeks, and it's still running fine, no shake or pull to either side. No complaints whatsoever. Professional, friendly, and good at what they do. Can't ask for much more than that - thanks guys. ~Mr. Fox